The general sale conditions described below (hereinafter General Conditions), only regulate the contractual relations between any user of the Web page (hereinafter referred to as "User" or "You") and the seller, which is the commercial company TECNOADITIVOS ESPAÑOLES AVANZADOS SL, whose registered and fiscal office is set in CUENCA. CIF: B16310534
These general conditions of sale are the only applicable and replace any other general condition, except in case of prior cancellation, express and written. Our store may occasionally modify the terms of its general conditions, so it is advisable that they be read at each visit of the website (hereinafter referred to as "Portal"). Each purchase on the website is regulated by the general conditions applicable on the date of the order. We consider that once you have placed an order, you will have accepted without reservation our general conditions of sale after having read them.
Accessing the Portal, you agree to respect the General Conditions as well as the rules of use contained in them.
The customer will make a one-time activation of the service. The activation will require prior registration and use of username and password that will be selected by the customer at the time of registration.
The customer of the service will be responsible for the custody of the access code(s) and undertakes to adopt the necessary measures to avoid knowledge or unauthorized use of those. The customer undertakes to exonerate TECNOADITIVOS ESPAÑOLES AVANZADOS SL from any liability that may be required for unauthorized or fraudulent use of the access code(s), when such circumstance has occurred due to breach of the custody and security obligations of the cited key(s) by the customer.
For this purpose, the customer guarantees the authenticity and veracity of all the information communicated when filling the subscription form(s). The user agrees and is responsible for keeping all the information provided updated to complete the contracting process.
The registration in the service will allow the customer to create a web account from where you will be able to carry out, among other managements, the follow-up of your order, modify or check your data, and gain time when making a new order, since you will not have to enter the data in each future visit.
Once registered you will receive an email with the register confirmation, for that reason the email address is essential as well as that it is a correct address.
Opening the session as a user on our website or through our Customer Service / Contact Center (phone 625460102), you can check products availability, order status, delivery times, etc. and answer any questions regarding the purchase.
We put at your disposal the following method to place an order:
Online on our website: www.tecnoaditivos.com (24h/day, every day).
Our online store pays great attention to information regarding the essential characteristics of products through detailed descriptions of their characteristics and properties, including photographs that illustrate the products marketed.
The sale prices indicated on the Portal are shown in euros. VAT is included in these prices, but not the shipping service costs. The shipping service costs are borne by the User and will be added to the total amount of the selected products. You will be informed of such costs before confirming the order and finishing the contracting process.
It must be taken into account that orders will be shipped within the available stock limits.
If the products are not in stock they can not be purchased by the user.
If any of the products of your order are not available, we will offer a quality and price equivalent product to replace the unavailable product.
The order will be sent to the address indicated at the time you made the purchase.
To send you an item it must indicate "In Stock" when you place the order.
The time between placing the order and the date of first attempted delivery by the carrier at the address specified in the order, will depend on the country of destination and will usually be between 3 and 20 days. At all times you will be informed by email with the shipping information, the expected delivery date announced by the carrier.
These periods are indicated on business days.
We do everything we can to respect the delivery periods mentioned in the Portal. However, we are not responsible for the consequences due to a shipping delay or a packet loss caused by persons outside the contract of carriage, by yourself or for unforeseenable or insurmountable causes of force majeure. On the other hand, the payment method chosen by You may affect the delivery times.
We advise you that when receiving the package you verify that everything is in accordance with your order and that the packaging is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly when receiving it. When you open your package, if you find that the items delivered are not in accordance with your order or are damaged, please contact our Customer Service.
In www.tecnoaditivos.com the following forms of payment are accepted:
Secure payment by credit or debit card VISA/MasterCard/Euro 6000: Visa and MasterCard have developed a system for secure online payments. The platform is adhered to this security protocol, so once the products to be purchased have been selected and the card number has been entered, a window of the Issuer is opened asking for its identification. This window is outside the control of TECNOADITIVOS ESPAÑOLES AVANZADOS SL, being the responsibility of its Issuer any incident that may arise with it, having to contact this entity if it were faced with this situation. In compliance with the PCI DDS (Data Security Standards of the Payment Card Industry), your banking data is encrypted in a secure platform that complies with the latest technology for encryption and authentication.
PayPal: You can use your credit card without having to be registered. The data of your card or bank account is never shared, and your purchases can be protected without limit of amount.
In accordance with article 103 of Legislative Royal Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, the right of withdrawal is not applicable when dealing with contracting of perishable goods that can deteriorate or expire quickly.
However, if incidents occur, they will be analyzed individually. The buyer who, due to the poor condition of the purchased product, wants to exercise the right to return it and in order to prove the reason for the return, must send a photo to the contact email firstname.lastname@example.org within the following 24 hours after having received it. The return of the order will be accepted only in the following cases:
Content of the shipment in poor condition. Once the image sent by the buyer has been received, and verified with the information and, if applicable, images of the original order, the contact center will contact the buyer, who will confirm whether to want a new order or the refund of the money. If desired a new order, the contact center will contact the producer and asked to submit a new order. If you wish the refund of the money, the process will be done with the same form of payment used.
Error in the order. Once checked the image sent and compared with the information of the order, the contact center will contact the buyer to confirm whether to want the original order or the refund of the money. If you want the original order, it will be sent again. In this case, the producer will not be entitled to the liquidation of this second order. If you wish the refund of the money, the process will be done with the same form of payment used.
In both cases, given the temporary nature of the offer, once the incident occurs, TECNOADITIVOS ESPAÑOLES AVANZADOS SL may not have the original products. In the event that the buyer wishes to replace the order in poor condition or wrong, and TECNOADITIVOS ESPAÑOLES AVANZADOS SL does not have such products, they will be replaced by similar products available, previously notifying the customer.
Our store is not responsible for the non-fulfillment of these conditions in case of force majeure and in case of offence by the customer or an unpredictable event by a person outside the contract.
We remind you that it is advisable to keep a copy of the data contained in the products purchased. Our store is not responsible for any loss of data, files or, in general, any damage resulting from a failure of backup, by the User, of the data contained in the products purchased.
The User may at any time, with respect to personal data, exercise the rights of access, rectification, cancellation and opposition, in accordance with the European texts and the current national laws (article 34 of the law of January 6, 1978), through written communication making the corresponding request through our Customer Service.